Refund & Order Resolution Policy
About Us
Healthcare designed around real life.
At Summit, we believe healthcare should feel personal, accessible, and built around the way you actually live.
Our approach combines trusted clinical guidance with modern convenience, giving you a clearer and more supportive path to better health. From everyday care and weight health to personalised treatment plans, our focus is on helping you feel informed, supported, and confident at every step.
We bring together qualified healthcare professionals, thoughtful technology, and ongoing support so your care never feels rushed, disconnected, or one-size-fits-all.
Personal care. Clinical expertise. Support that stays with you.
Modern Convenience
Healthcare that fits real life.
No waiting rooms, rushed 5-minute appointments, or confusing insurance hurdles. Just direct, proactive care whenever and wherever you need it.
Direct Physician Messaging
Chat directly with your primary physician for ongoing advice, lab updates, and quick questions.
At-Home & Local Lab Diagnostics
Get comprehensive bloodwork done via home collection kits or at over 2,000 local Quest/Labcorp locations.
Discreet Doorstep Prescription Delivery
Clinically prescribed treatments, peptides, and supplements shipped directly in temperature-controlled packaging.
1. Scope
This policy describes Summit’s approach to order resolution, returns, replacements, and refunds for verified institutional buyers.
2. Shipping Condition Issues
If a shipment arrives visibly damaged or compromised, please contact our orders team within 48 hours of delivery and provide photos of the affected shipment along with your order number.
Verified shipping-related issues may qualify for a replacement or refund.
3. Order Errors
If you receive incorrect items or quantities, please contact our orders team within 7 days of delivery.
Summit will review the issue and, when verified, arrange a corrective shipment or refund at no additional cost to the buyer.
4. Non-Returnable Items
Opened, used, altered, or damaged products are not eligible for return.
Products that have been modified, mishandled, or otherwise changed after delivery are also not eligible for return.
5. Refund Timing
Approved refunds will be processed to the original payment method within 5–10 business days of approval.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
6. Dispute Resolution
Any disputes that cannot be resolved directly through our orders team will be handled in accordance with the applicable dispute resolution provisions contained in Summit’s Terms of Service.
7. Contact
For order issues, refund requests, shipping concerns, or other order-related questions, please contact Summit through the contact form available on this website.
Please include your order number and sufficient details about the issue so that we can review and respond to your request.
Healthcare designed with the clarity of great technology.
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